Support, maintenance, spare parts and documentation in one integrated platform. Transform your service from a cost center into a driver of profit and customer loyalty.
Discover how to digitalize your after-sales service
Technicians, dealers and customers deal every day with complex and fragmented processes: phone calls, emails, WhatsApp photos, hard-to-use PDFs. The result is always the same—scattered information, no traceability and longer intervention times than necessary.
With Service Qube, everything changes. Everyone accesses a single, machine-centric portal linked to the machine serial number, where all information is available—from commissioning to end of life. Turn your service into a competitive advantage. Reduce downtime. Increase revenues. Scale your services.
Service Qube is a modular platform designed for manufacturers of industrial machinery and equipment.
It brings together AR remote support, AI-powered manuals and technical documentation, spare parts, maintenance, ticketing and premium 24/7 services into one digital environment.
Configurable. Scalable. Brandable. Fully integrable.
An army of AI agents at your command to support the consultation and creation of technical documentation.
Remote support with 3D Augmented Reality and real-time translation in 120 languages, to resolve issues faster and reduce on-site visits.
Your PDF manuals become instantly searchable, with accurate, multilingual answers based on your official company documentation.
Digital step-by-step work procedures with videos and checklists to perform field activities in a standardized, error-free way.
Intelligent decision trees that guide technicians in self-service mode through fast diagnosis and problem resolution.
Turn your design CAD files into interactive 3D spare parts catalogs and order spare parts in just a few clicks.
Manage all requests from every channel in a single platform, with SLAs, priorities, and full traceability.
An integrated CMMS to plan maintenance activities, manage field interventions, monitor assets, and reduce downtime.
Connect your IoT devices for remote asset monitoring with real-time data and predictive alerts to prevent failures.
A training platform with courses and videos to standardize skills, accelerate learning, and spread company know-how.
Privileged, controlled, and secure remote access to plants, PLCs, and industrial systems, fully compliant with NIS2 standards.
What makes the Service Qube ecosystem truly effective is Sophia AI Enterprise, the intelligent engine that embeds artificial intelligence directly into service operations.
It is not a chatbot, and it does not simply retrieve information from documents.
Sophia integrates AI into your service: it captures the know-how of senior technicians through guided interviews, organizes it into operational call flows, and delivers it exactly when it is needed—within day-to-day service workflows.
The result is a service organization that is less dependent on individuals, more autonomous, more efficient, and designed to scale over time.
Industrial companies are shifting from product-centric models to service-centric strategies based on recurring revenue. Service Qube enables this transition by structuring and digitalizing after-sales management.
A modern after-sales portal positions your company as a reliable, digital and long-term partner during negotiations and trade shows.
Every after-sales activity starts from the serial number. Manuals, tickets, maintenance history, spare parts and service contracts are all linked to the specific machine.
Service Qube is configured, not custom-developed. This reduces IT complexity, lowers costs and accelerates go-live for your after-sales management platform.
Fewer repetitive calls, less downtime, more digital services, subscription-based service contracts and increased spare parts sales. After-sales becomes a scalable business asset.
Whether you operate in industrial machinery or Ho.Re.Ca. equipment, Service Qube helps you generate recurring profits through servitization.
Choose Service Qube for its modularity, fast implementation and seamless integration with your existing business processes. The platform is designed to grow with your company, offering security, customization and a 100% customer-centric approach.
Book a 30-minute demo to get:
