How does it work?
Service Qube is a machine-centric portal: every piece of information, request, or service is linked to the machine serial number. Access is available in two ways:
- through a QR code placed on the machine, allowing instant identification from a smartphone or tablet
- through a personal login that displays all machines associated with the user, whether a customer, dealer, or technician.
Smart access for every role
Each user accesses a portal configured according to their role and assigned machines, with visibility only on relevant services and information.
Company
The company has a complete view of the entire installed base. Technicians can access up-to-date documentation, open service tickets, and consult spare parts information.
Dealer
Dealers monitor the machines under their responsibility, access updated technical documentation, and open tickets with the manufacturer on behalf of their customers.
Customers
Customers see their machines organized by serial number and can open tickets, consult manuals, access videos and tutorials, and order spare parts.
Build your after-sales ecosystem
Service Qube is composed of independent, integrated, and scalable modules, ensuring a solution that always aligns with your business goals. Companies gain full visibility of key data within a single machine record, while dealers and customers can access installation details, purchase history, warranty, maintenance activities, and technical documentation.
Discover our modular solutions:
Sophia AI Enterprise
An army of AI agents at your command to support the consultation and creation of technical documentation and automated reporting.
AR Technical Support
Remote support with 3D Augmented Reality and real-time translation (120 languages) to resolve issues faster and reduce on-site visits.
AI Technical Manuals
Your PDF manuals and documents become searchable with accurate, multilingual answers based on official company documentation.
Digital Work Instructions
Step-by-step digital procedures with videos and checklists to perform field activities in a standardized, error-free way.
Troubleshooting
Intelligent decision trees that guide technicians in self-service mode through fast diagnosis and problem resolution.
Ticketing
Manage all requests from every channel in a single platform, with SLAs, priorities, and full traceability.
Maintenance
Manage all requests from every channel in a single platform, with SLAs, priorities, and full traceability.
3D Spare Parts
Turn your design CAD files into interactive 3D spare parts catalogs and order spare parts in just a few clicks.
IoT Diagnostics
Connect your IoT devices for remote asset monitoring with real-time data and predictive alerts to prevent failures and iussues.
Academy
A training platform with courses and videos to standardize skills, accelerate learning, and spread company know-how.
Remote Access
Privileged, controlled, and secure remote access to plants, PLCs, and industrial systems, fully compliant with NIS2 standards.
Combine Service Qube modules to digitalize after-sales and increase operational efficiency
Increase the Value of Your After-Sales Service Contracts
Our clients leverage Service Qube as an additional source of revenue through Servitization. Let’s discover together how you can do the same!
The Service Revolution in the Ho.Re.Ca. Sector. How Orved elevated after-sales standards
Branding and customization
Each portal is fully branded with your company’s logo, colors, and name. For the end customer, it is not “Service Qube” but the official digital portal of the manufacturer.
During machine installation, access credentials are provided to users, enabling them to independently consult manuals, tutorials, tickets, spare parts, and service activities.
Onboarding and support
Implementing a digital solution is just the beginning. With Service Qube, you don’t simply purchase software—you enter a structured, guided journey designed to ensure every step, from analysis to adoption, delivers measurable value.
We understand that every organization has different processes, priorities, and rhythms. That’s why the Service Qube method adapts to your needs, ensuring a smooth, secure, and sustainable transition over time.
Dedicated Project Manager
Your single point of contact, coordinating the project, planning activities, and ensuring milestones are achieved on time.
Onboarding Services
A tailored adoption plan that gets you operational quickly and efficiently.
Continuous Updates
Our development team continuously improves Service Qube, integrating new technologies and responding to customer feedback.