Instant technical support, wherever it’s needed
Service Qube brings the expert “next to” the machine, no matter where the system is located. Through a professional video call enriched with 3D AR overlays, automatic voice translation, and full traceability, technical support becomes immediate, clear, and measurable.
Powered by Acty technology from Icona, this module is designed for industrial companies and field service teams, ideal for guiding junior technicians and customers in real time — reducing downtime and travel costs.
How it works
Start the session
The technician launches an AR video call from the Service Qube portal.
AR Annotation
Arrows, notes and symbols appear on the live image, showing exactly what to do and where.
AI Manuals
During the remote support session, manuals can be consulted through AI for instant answers.
Data and report
At the end of the operation, the recording and automatic report are saved in the machine history.
Why it’s better than a video call
Unlike common apps such as WhatsApp or Teams, Service Qube’s technical support is a business-grade tool built for industrial service. Every session is tracked and linked to the specific machine, with all data and reports centralized in the company portal, not stored on the technician’s phone.
This ensures information is shared, secure, and accessible to the entire service team.
Thanks to 3D Augmented Reality, experts can visually indicate exactly where to intervene, ensuring faster, more precise, and unambiguous repairs.
Give every customer the attention they deserve
Customize your remote support based on customer level or service contract type. Whether it’s a VIP client with complex needs or a standard maintenance contract, configure your support to meet each customer’s expectations.
The Service Revolution in the Ho.Re.Ca. Sector. How Orved elevated after-sales standards
Benefits
Reduced downtime
With AR visual guidance, technicians can detect and solve problems in real time, avoiding lengthy diagnostic steps and minimizing production stops.
Fewer trips, more efficiency
Service Qube enables support anywhere in the world. Most issues can be resolved remotely, cutting travel costs and intervention times.
Continuous field training
Junior technicians are mentored by experts in real time, gaining practical skills and improving overall service quality.
Work hands-free with smart glasses
Smart glasses revolutionize the way technicians work: they see instructions directly in their field of view and share what they see in real time — all without interrupting their tasks. This hands-free experience enhances safety, speeds up operations, and makes every intervention more accurate and efficient.
Ideal for in-house technicians and professional maintenance teams, smart glasses enable high-level remote support, bringing operational excellence directly to the field.
Put the expert next to the machine — anywhere.
Reduce downtime. Improve quality. Scale your service.
Do you want to be more efficient?
With Service Qube, you can ensure your customers' efficiency and satisfaction. Find out how to radically transform your service delivery.
Book a 30-minute demo to get:
- Free consultation from our experts
- Platform and solution demo
- Ideas for personalized implementations
- Service Qube use cases