From PDFs to a real digital machine expert
Service Qube lets you digitize your machine technical manuals and make them instantly searchable directly in the portal, already linked to each specific model (via serial number). Simply upload your PDF documentation—no more scrolling through hundreds of pages or saying “let me look it up in the manual.”
At the heart of this module is Sophia AI, Icona’s Generative AI–based virtual assistant: an AI agent trained exclusively on your technical content, able to answer questions from technicians and customers with precision, speed, and in any language.
It’s like having a product expert always at your side.
How it works
Upload your documents
Quickly import technical manuals and PDF documentation directly into the Service Qube portal.
Ask your questions
Technicians and customers can ask natural-language questions (even by voice), such as: “How do I replace the filter on machine X?”
Get accurate answers
The AI analyzes your manuals, finds the relevant section, and provides a clear answer in the user’s language.
Jump straight to the source
Each answer includes a direct link to the exact page of the PDF, allowing immediate access to diagrams, images, and detailed instructions.
Problems it solves
In daily post-sales operations, technical manuals are often massive assets—yet extremely hard to use:
- Long, complex PDFs that are difficult to consult under pressure
- Critical knowledge hidden across documents, emails, and the minds of senior technicians
- Time wasted searching for procedures, parameters, and instructions
- Risk of operational errors because information is not instantly accessible
With Service Qube, manuals are no longer static documents to download—they become a living, searchable resource accessible via chat or voice, always up-to-date and always available.
The right answer for every question
For forward-thinking manufacturers looking to leverage the AI revolution, Service Qube is the gateway to a completely new way of managing knowledge. Use the power of AI to transform your technical manuals into an interactive support tool that helps your team deliver exceptional customer service.
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Turn your manuals into a resource anyone can use
What Sophia AI can do with your manuals
- Understand natural-language questions
- Provide only verified, official answers
- Show the exact source in the document
- Automatically handle language translation
You can ask questions in any language: Sophia translates the request, searches the PDFs—even if written in a different language—and responds in the user’s language.
Your global teams can finally access consistent, reliable, and controlled technical answers
Benefits
Instant, correct answers
Find the exact procedure in seconds from your official manuals, reducing search time and speeding up every service activity.
Fewer operational errors
AI responds only with information extracted from your certified documentation—never from external sources.
Global, multilingual support
Technicians, dealers, and customers across the world can consult your manuals in their own language, enabling a scalable service experience.
Your technical knowledge is always safe
Your technical documentation is one of your most valuable and sensitive assets—and in Service Qube, its protection is a top priority. Your manuals, PDFs, and all technical data are never used to train external AI models and are never shared with third parties.
Unlike generic AI tools, Sophia AI operates in a controlled, closed environment, responding exclusively based on the certified content you choose to upload.
Your knowledge stays yours—protected, private, and always under your full control.
Put intelligence into your manuals, not just your machines
Transform static documents into a 24/7 AI-powered technical assistant that enhances every step of your service operations.
Do you want to keep up with the times?
Adopt our Advanced Manuals and take your technical documentation management to a new level of effectiveness and interactivity.
Book a 30-minute demo to get:
- Free consultation from our experts
- Full platform and solution demo
- Ideas for personalized implementations
- Service Qube use cases