SOPHIA AI ENTERPRISE
Technical knowledge that never retires is available 24/7
Sophia AI Enterprise is an artificial intelligence platform specifically designed for technical support and industrial after-sales service.
It collects and organizes your company’s knowledge and makes it accessible through a simple natural-language conversation.
Not a generic chatbot, but an operational knowledge platform built for service.
HOW IT WORKS
All your service knowledge, one AI
Sophia AI supports technicians from the moment they start looking for information through to problem resolution, while maintaining the context of the machine throughout the entire process.
It does much more than search for a sentence inside a manual.
Identifies the machineThe technician accesses the asset via QR code, serial number or the machine page in Service Qube.
Retrieves the contextSophia AI uses the available context to identify the relevant product family and knowledge base.
Finds the right knowledgeIt searches manuals, procedures, videos, flowcharts and other authorized sources relevant to the issue.
Guides the diagnosisIt can ask questions, suggest checks and guide the user through a step-by-step diagnostic process.
Resolves the issue or supports escalationWhen the problem requires an expert, the context collected during troubleshooting is not lost.
Generates the reportSophia AI can guide the technician through the collection of service information and turn it into a structured report.
THE DIFFERENCE
AI designed for industrial service
Unlike generic AI chatbots, Sophia AI is designed from the ground up for industrial and technical environments, where accuracy, traceability and control over knowledge are essential.
in creating diagnostic flowcharts
to create a complete diagnostic flowchart
KNOWLEDGE SOURCES
Three types of knowledge in one interface
Sophia does more than query a document repository. It brings together the knowledge your company has documented, the expertise of your technicians and what has been learned in the field, making it accessible through a single conversational interface.
Documentation
What your company has created
- Technical manuals
- Operating procedures
- Technical datasheets
- Electrical and mechanical diagrams
- Training presentations
- Technical videos
Interviews and Call Flows
What your experts know how to do
- Diagnostic expertise
- Questions asked by senior technicians
- Decision paths
- Checks and verification steps
- Escalation rules
- Solutions to recurring problems
Service Reports
What has happened in the field
- Problems identified
- Activities performed
- Components involved
- Solutions implemented
- Results and verification
- Experience that can be reused
SOPHIA CALL FLOW
The technician explains, Sophia AI builds the troubleshooting flow
The most valuable knowledge is often not written down in any manual.
A senior technician knows which questions to ask, which checks to perform and which possible causes to rule out before reaching a solution. Sophia AI turns this diagnostic method into company knowledge.
Sophia guides the expert through a structured conversation, identifies decision points and automatically generates a diagnostic flowchart that can be followed step by step.
SOPHIA REPORT
Every service intervention can become knowledge for the next one
Service knowledge grows every day in the field. The problem is that it often remains trapped in incomplete, inconsistent reports that are difficult to reuse.
With Sophia AI, technicians can describe the intervention through a guided conversation. Sophia collects the information required by the company, checks that it is complete, and generates the report according to the configured structure.
The structured report can then become new, reliable, searchable knowledge to support future service interventions.
CONTEXT-AWARE KNOWLEDGE
Sophia AI already knows which machine you are working on
In industrial service, finding the right answer is not enough. It has to be the right answer for that specific machine.
Sophia AI Enterprise is integrated into the Service Qube ecosystem, where after-sales service is organized around each machine. When a user accesses an asset, Sophia can use the available context to narrow the search to the relevant knowledge.
Service Qube organizes your after-sales service, Sophia AI makes its knowledge searchable and operational.
Want to see what Sophia AI Enterprise can do with your service knowledge?
Bring a manual, a procedure or a recurring service issue to the demo. We’ll show you how Sophia AI can turn it into knowledge your technicians can actually use.
Download our free ebook and discover how Sophia AI can transform the way your company manages technical know-how.
Explore real-world use cases, key capabilities and practical applications.
COSA CAMBIA
A more autonomous, consistent and scalable service organization
More autonomous junior technicians
They can find the information and receive guidance throughout diagnostics and service activities.
Less dependence on senior experts
Experts can focus their time on genuinely complex problems.
Preserved know-how
Diagnostic expertise becomes a lasting company asset.
Less time spent searching
One access point for relevant technical knowledge.
More consistent service reports
The conversational process reduces omissions and inconsistencies.
Better-informed escalations
The technician receives the information and checks collected before becoming involved.
ENTERPRISE BY DESIGN
Your knowledge stays yours
Data isolated by company
Knowledge bases, sessions and configurations are separated by tenant.
Authenticated access
No anonymous access to private knowledge bases.
Encrypted storage
Documents are stored in encrypted cloud storage.
No training on customer data
Company data is not used to train AI models.
Sector-based access
Users only access knowledge relevant to their authorized context.
FAQ
Sophia AI uses a conversational interface, but it is not simply a chatbot.
In addition to answering questions, it can work within the context of a specific machine, guide users through diagnostic procedures, navigate flowcharts and transform the expertise of senior technicians into structured knowledge.
There is no need to ask technicians to manually write new procedures.
Sophia Interview talks directly with the expert, explores how they approach a problem and turns their diagnostic process into a structured flowchart.
Internal measurements show that creating a complete diagnostic flowchart can go from approximately one working day to less than one hour using Sophia’s assisted process.
Sophia can work with technical manuals, text-based and visual PDFs, procedures, diagrams, presentations, videos, diagnostic flowcharts and structured service reports.
When integrated with Service Qube, Sophia AI can use the context of the machine the user is viewing.
For example, when the asset is accessed via QR code or serial number, the search can automatically be restricted to the relevant product family and knowledge.
It can do both.
In addition to providing information from documentation, Sophia can use diagnostic flowcharts to guide the user through a sequence of questions, checks and decisions until the issue is resolved or escalation becomes necessary.
Yes, through structured service reports.
Sophia Report collects information through a guided conversation and creates consistent reports that can be indexed in the knowledge base and reused in future cases.
The current approach prioritizes validated, structured reports rather than indiscriminately ingesting raw support tickets, helping preserve the quality and reliability of the knowledge base.
Yes. Sophia is designed to respond in the operator’s language regardless of the language of the source document.
Sophia is not designed to replace a technician’s judgment.
It can guide the user through diagnostics and progressively collect relevant context. When human intervention is required, the escalation can start with more complete information about the problem, the machine and the checks already performed.
The final decision remains with the operator.
Sophia AI Enterprise is available as a managed cloud service integrated with Service Qube.
Documents are stored in encrypted cloud storage, while knowledge bases, sessions and configurations are isolated by company within a multi-tenant architecture.
The current version does not provide an on-premise deployment option.
Sophia uses the authorized knowledge base to generate its answers and identifies the source used, including the document and page whenever available.
Searches can also be restricted to the relevant sector or product family, reducing the risk of retrieving information related to the wrong machine.
Access requires an authenticated identity and can be scoped by sector or product family.
When integrated with Service Qube, the user’s identity, company, language and role can be automatically passed to Sophia, avoiding separate authentication and ensuring that users only see knowledge relevant to their context.
No.
Sophia is designed as the knowledge layer of the service organization, not as a replacement for transactional systems.
It does not directly manage tickets, maintenance plans, work orders or spare-parts inventory. Instead, it makes the knowledge required to perform these activities more accessible and can integrate into the existing service ecosystem.