The digital core of your service
Service Qube includes a native ticketing system that centralizes all requests from phone, email, portal, chat, and remote support into a single, seamless workflow.
Each ticket is classified, assigned, and tracked in real time, with machine and customer data automatically linked — giving every operator full technical context to act quickly and effectively.
The result? A more efficient service, clear KPIs, and continuous performance improvement.
How it works
All requests — from phone, email, or portal — flow into a single multichannel inbox that automatically categorizes them by priority, machine, and customer.
Smart automations notify teams and customers in real time, generate reports and dashboards, and keep SLA metrics always up to date.
Each ticket includes:
- machine and customer data automatically linked;
- category, status, and priority;
- SLA tracking and full communication history.
Features
Multichannel Ticketing
Manage requests from email, chat, phone, WhatsApp, or portal — all in one place. No lost messages, no missed tickets.
Machine-Centric View
Each ticket is tied to the machine (serial number), giving technicians immediate visibility into its history, maintenance records, spare parts, and related documents.
Automations and Workflows
Define custom rules for automatic assignment, notifications, escalations, and SLA updates. Streamline your team’s work and boost efficiency.
Dashboards and Reports
Monitor volumes, response times, geographic areas, and components most prone to failure. All data is available in real time for data-driven decision-making.
Never lose track of information
Wish you could keep everything under control without missing a single detail? Service Qube gives you full visibility over every interaction, ticket, and service request — all within one centralized portal.
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Open tickets from phone — even on the go
You don’t need to be in the office to open a ticket. With Service Qube, technicians can create requests directly from their phone, even while working on-site.
Using built-in AI, the system automatically recognizes the call and converts it into a ticket, linking the machine, customer, and technical context. Every request is tracked, recorded, and assigned instantly — even in mobility.
Perfect for distributed or multi-site service teams, this feature ensures synchronized operations and zero loss of critical information.
Benefits
Data-Driven Service
Every request generates valuable insights on volume, timing, and fault causes. Dashboards turn these into actionable intelligence, helping service managers make faster, smarter decisions.
Unified Operational Context
Each ticket is connected to its machine, customer, and service history. Technicians have all information in one view, minimizing errors and communication delays.
Intelligent Automation
AI and automated workflows handle assignments, notifications, and escalations — freeing your team from repetitive tasks and ensuring SLAs are always met.
Already have a ticketing system? No problem.
Service Qube integrates seamlessly with leading CRM and ERP systems such as Salesforce, Dynamics 365, SAP, and HubSpot.
Integration occurs through APIs or standard connectors, syncing tickets, customers, machines, and KPIs automatically.
This means you can keep your existing ticketing tool while extending Service Qube’s machine-centric intelligence and technical context across your entire ecosystem.
Turn every request into actionable data
Centralize, automate, and measure your service performance.
Ready to take control of your support?
Transform your customer support into a strategic advantage by monitoring all requests in real time.
Book a 30-minute demo and get:
- Free consultation with our experts
- Live platform demo
- Custom implementation ideas
- Service Qube use cases