Empower your team with work instructions; every detail becomes a step toward operational efficiency.
Standardize operations and track every activity.
Service Qube transforms your company’s technical know-how and best practices into step-by-step digital workflows for field operators and technicians. Each procedure becomes interactive, complete with videos, images, checklists, and safety controls, ensuring that every task is performed with precision, consistency, and control.
Based on Acty technology by Icona, this module is designed for industrial companies and service departments, enabling faster training, higher operational quality, and a significant reduction in errors.
A senior technician or process owner creates a new digital instruction directly from the Service Qube portal, defining each step with text, images, videos, or interactive elements.
The operator in the field follows the procedure step-by-step from a tablet or PC, recording visual evidence (photos and videos) that confirm correct task execution.
Instructions can also be combined with AR remote support and automatic translation, providing a complete, collaborative experience across international teams.
Each procedure can start with a verification phase, listing the required tools and protective equipment (PPE) before beginning the task.
Videos, images, diagrams, and interactive checklists guide the operator throughout the process, minimizing uncertainty and interpretation errors.
Add mandatory steps or safety questions that must be confirmed before proceeding, ensuring compliance and preventing risks.
Each step can include a photo or video as proof of completion, creating a full audit trail for certifications and compliance.
With Digital Work Instructions, your company’s know-how no longer stays hidden in binders or in the minds of senior technicians — it’s formalized, shared, and accessible in real time. It’s a concrete step toward service digitalization, operational excellence, and certified safety.
Every operator follows the same validated procedures, ensuring uniform and controlled quality at every stage of production or service.
Step-by-step instructions with videos and images allow new technicians to learn directly in the field, reducing training time and dependence on senior staff.
Each activity is documented with photos, videos, and reports, ensuring transparency and reducing the risk of errors or non-conformities.
Thanks to the Sophia Flow AI module, creating work instructions has never been faster. The system analyzes a technical video, breaks it down into logical steps, generates text descriptions, and produces the complete procedure in the chosen language.
This eliminates the need for manual authoring by the technical office — in just a few minutes, a simple video becomes a ready-to-use digital workflow for your operators.
Standardize processes. Reduce errors. Enhance operational quality.
Book a 30-minute demo to get:
